Question 1

Do I need technical skills to use ParseSphere?

Accepted Answer

Not at all. ParseSphere is designed for business teams. Upload your documents, type your questions in plain English, and get answers. No coding, no SQL, no formulas.

Question 2

How is this different from ChatGPT or other AI tools?

Accepted Answer

General-purpose AI hallucinates. ParseSphere doesn't. Every answer is backed by the exact query and source data. We extract deterministically, not generatively — your numbers are real.

Question 3

Can my team collaborate on the same workspace?

Accepted Answer

Yes. Create shared workspaces where your team uploads documents, runs queries, and shares insights. Role-based access lets you control who sees what.

Question 4

How long does it take to get started?

Accepted Answer

Most teams are asking questions within 5 minutes of signing up. Create a workspace, upload your files, and start asking questions — no setup, no training required.

Question 5

What file types does ParseSphere support?

Accepted Answer

PDFs, Excel (.xlsx, .xls), CSV, Word (.docx), PowerPoint (.pptx), plain text, and images (JPEG, PNG, TIFF, scanned PDFs). All formats can be combined in the same workspace.

Question 6

Can ParseSphere process scanned documents?

Accepted Answer

Yes. ParseSphere uses OCR to extract text and tables from scanned PDFs, JPEG images, PNG files, and TIFF scans — including documents with complex layouts or mixed text and tables.

Question 7

Can I analyze a spreadsheet and a PDF together?

Accepted Answer

Yes. ParseSphere's workspace model lets you upload both structured data files (Excel, CSV) and unstructured documents (PDFs, Word files) into the same workspace and ask questions that span all of them at once.

Question 8

How many documents can I upload at once?

Accepted Answer

There's no limit on how many files you can upload to a workspace — upload as many as your project requires and query across all of them simultaneously.

Question 9

How accurate is the data extraction?

Accepted Answer

95%+ accuracy on structured documents like invoices and financial statements. Unlike general AI tools, our extraction is deterministic — no hallucinations, no made-up numbers.

Question 10

Can I ask questions across multiple documents at once?

Accepted Answer

Yes. Every document in a workspace can be queried together. Ask questions that span 2 files or 200 — ParseSphere searches across all of them and cites which document and section each answer came from.

Question 11

Does ParseSphere generate charts from data?

Accepted Answer

Yes. When your question calls for a visual answer, ParseSphere auto-generates charts and graphs alongside the numerical results. Every visualization is backed by the exact data rows that produced it.

Question 12

Can I compare two documents or contracts?

Accepted Answer

Yes. Upload both documents into a workspace and ask questions like "What changed between version 1 and version 2?" or "How do these two policies differ?" ParseSphere returns a structured comparison with citations to both sources.

Question 13

Does ParseSphere show where each answer comes from?

Accepted Answer

Every answer includes source citations — the exact document, page, and passage the answer came from. You can verify any number against the original source.

Question 14

Can ParseSphere generate SQL or formulas automatically?

Accepted Answer

Yes. For structured data (Excel, CSV), ParseSphere translates your question into a query automatically, runs it against your data, and returns a verified answer. You can also export the underlying SQL query if you need it.

Question 15

Can ParseSphere modify or transform my data?

Accepted Answer

Yes. Describe what you want in plain English — "Add a profit margin column," "Filter rows where revenue is above $10,000," or "Merge these two tables by customer ID." ParseSphere generates the transformation, shows you a preview with a before-and-after diff, and lets you accept or reject the change before it touches your data.

Question 16

What happens to my original data when I make changes?

Accepted Answer

Your original data is always preserved. Every transformation creates a new version of your dataset. ParseSphere keeps a full version history so you can compare changes, download any version as CSV, or roll back to a previous version at any time. Inactive versions are retained for 14 days.

Question 17

Can I undo a data transformation?

Accepted Answer

Yes. Open the version selector on any dataset to see its full history. Each version shows what changed and when. Click the rollback button to restore any previous version as the active dataset — your data goes back to exactly how it was. You can also download any version as CSV without activating it.

Question 18

Is my data secure?

Accepted Answer

Yes. All data is encrypted in transit (TLS) and at rest (AES-256). ParseSphere is built with SOC 2 controls in mind and is GDPR ready. Your documents are never used to train AI models.

Question 19

Are my documents used to train AI models?

Accepted Answer

No. Your documents are never used to train AI models — ours or anyone else's. Your data is yours. You can delete it at any time.

Question 20

What compliance certifications does ParseSphere have?

Accepted Answer

ParseSphere uses 256-bit AES encryption at rest and TLS in transit. Our security architecture is aligned with SOC 2 Trust Service Criteria, and we are GDPR ready with full data export and erasure support.

Question 21

Who can access my workspace documents?

Accepted Answer

Only you and workspace members you explicitly invite. Role-based access controls let you decide who can view, upload, or query documents within a shared workspace.

Question 22

Is there a free trial?

Accepted Answer

Yes. The Free tier gives you 500 credits per month for 3 months with no credit card required. This lets you fully test ParseSphere before committing to a paid plan.

Question 23

How do credits work?

Accepted Answer

Credits are the currency for using ParseSphere. Uploading a document page costs 1 credit. A spreadsheet file costs 1 credit. Most chat questions cost 1–2 credits based on token usage.

Question 24

What plans do you offer?

Accepted Answer

Free (500 credits/month for 3 months, no card required), Starter ($19/month, 1,200 credits), Pro ($79/month, 5,000 credits), and Business ($249/month, 16,000 credits). All paid plans include pay-as-you-go overage at $0.02/credit.

Question 25

What happens if I exceed my credit limit?

Accepted Answer

On paid plans, you can continue using credits with pay-as-you-go pricing at $0.02/credit. We notify you at 75% and 90% usage so you're never surprised. On the Free plan, you'll need to upgrade to continue.

Question 26

Can I cancel anytime?

Accepted Answer

Yes. Cancel with one click from your dashboard — no contracts, no cancellation fees. Your access continues until the end of your current billing period.

Question 27

Do you offer discounts for startups or non-profits?

Accepted Answer

Yes. We offer special pricing for qualifying startups, non-profits, and educational institutions. Contact sales@parsesphere.com to learn more.

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